Refund Policy

The information provided in KOBICHA's Refund Policy is intended for general informational purposes only and is not a substitute for legal advice. While we strive to ensure the accuracy and completeness of the policy, we make no representations or warranties of any kind regarding its reliability or suitability for your specific situation. KOBICHA shall not be liable for any errors or omissions in this policy or for any losses, injuries, or damages arising from its interpretation or application. Customers are encouraged to contact our support team for clarification on any specific questions or concerns regarding refunds.

At KOBICHA, we strive for complete customer satisfaction with our products. This section outlines the essential aspects of our refund policy to ensure a clear understanding of our practices:

1. Eligibility for Refunds: Customers may request a refund on products purchased directly from our website within 30 days of the delivery date, provided the items are unopened and in their original condition.

2. Return Process: To initiate a refund, please contact our customer service team for a return authorization. You will receive instructions on how to return the product and obtain your refund.

3. Refund Timeline: Once we receive the returned item and confirm its condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase.

4. Shipping Costs: Please note that shipping costs are non-refundable. If you received a refund, the cost of return shipping will be deducted from your refund total.

5. Exclusions: Certain products, such as promotional items or opened products, may not be eligible for a refund. Please review the specific product details for any restrictions.

By purchasing from KOBICHA, you agree to abide by this refund policy. For any questions or further assistance, please reach out to our customer service team.

KOBICHA's Refund Policy outlines the guidelines for returning products and obtaining refunds. Here’s what you can expect to find in our Refund Policy:

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1. Introduction
An overview of our commitment to customer satisfaction and the purpose of the refund policy.

2. Eligibility for Refunds
Clear criteria for which products are eligible for refunds, including timeframes (e.g., 30 days from delivery) and conditions (e.g., unopened, unused).

3. Return Process
Step-by-step instructions on how to initiate a return, including contact information for customer service and any necessary forms or documentation.

4. Refund Timeline
Information on how long it takes to process refunds once the returned item is received and inspected.

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5. Shipping Costs
Details regarding the refund of shipping costs, including whether they are refundable and how return shipping fees are handled.

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6. Exclusions
A list of products or situations that are not eligible for refunds, such as opened or used items, sale items, or promotional products.

7. Damaged or Defective Items
Guidelines for handling products that arrive damaged or defective, including how to report these issues and request a replacement or refund.

8. Customer Responsibilities
Information on customer obligations in the return process, such as properly packaging returns and using a traceable shipping method.

9. Contact Information
Clear contact details for customer service to assist with any refund inquiries or issues.